Shipping policy

Thank you for shopping with Kodaga.

This Shipping Policy explains shipping destinations, shipping costs, order processing, estimated delivery times, and delivery support for orders placed through kodaga.com.

1. Shipping Destination and Origin

We currently ship orders within the United States.

All orders are dispatched from within the United States. We do not currently offer delivery to destinations outside the United States.

Please provide a complete delivery address at checkout so we can confirm delivery availability and arrange shipment.

2. Shipping Costs

We offer free standard shipping on all United States orders.

  • Shipping charge: $0.00 USD.

  • Minimum purchase requirement: None.

  • Product coverage: All products.

Any applicable sales tax is shown separately at checkout before you complete your purchase.

3. Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM Mountain Time (MT).

12:00 AM means midnight at the beginning of the calendar day, not noon.

Orders received at or after the daily cut-off are assigned to the next business day’s processing queue. Orders placed on weekends or U.S. public holidays enter processing on the next business day.

Mountain Time follows local daylight saving time changes: Mountain Standard Time (MST) in winter and Mountain Daylight Time (MDT) in summer.

The order cut-off determines the processing schedule; it does not mean that an order will be dispatched immediately.

4. Order Processing Time

Orders are processed within 1–3 business days, according to the cut-off schedule above.

Processing days: Monday–Friday, excluding U.S. public holidays.

Processing includes preparing, checking, and packing your order before handing it to the shipping carrier.

Processing time is separate from shipping transit time.

If we cannot dispatch your order within the stated processing timeframe, we will contact you with updated information and provide any delay-consent, cancellation, or refund options required by applicable law.

5. Estimated Delivery Times

Our standard delivery estimates are:

Delivery Stage Estimated Time
Order processing 1–3 business days
Shipping transit after dispatch 6–9 business days
Total processing and transit 7–12 business days

Business days: Monday–Friday, excluding U.S. public holidays.

The total estimate combines processing and transit time and is subject to the order cut-off described above. Weekends and public holidays are not counted as business days.

These are estimates rather than guaranteed arrival dates. Severe weather, carrier disruptions, public holidays, or other unexpected events may affect delivery. If your order falls outside the estimated delivery period, please contact us for assistance.

6. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation containing tracking information.

Tracking information may not appear immediately after a label is created. Carrier updates become available as the parcel is scanned through the delivery network.

If you have not received a confirmation or cannot access your tracking information, check your spam folder or contact info@kodaga.com with your order number.

7. Taxes, Duties, and Customs Charges

Orders are shipped from within the United States, so customers are not expected to complete import clearance or pay import charges to receive their orders.

Kodaga is responsible for any applicable import duties or customs clearance fees associated with supplying the products. These charges will not be collected from customers upon delivery.

Applicable sales tax, where required, is displayed at checkout before payment.

If a carrier requests an unexpected import or customs payment for a Kodaga order, please contact info@kodaga.com so we can resolve it.

8. Address Changes and Delivery Problems

Please check your shipping address carefully before completing your order.

If you need to correct an address, contact us as soon as possible. We will attempt to update it before dispatch, but changes may not be possible once the parcel has entered the carrier’s network.

If a parcel is returned to us because it could not be delivered, we will contact you to discuss the available options. Any proposed redelivery charge resulting from an incorrect address supplied by the customer will be explained and agreed before redelivery is arranged.

If the delivery problem results from our error, you will not be charged to correct it.

9. Delayed, Missing, or Damaged Deliveries

Please contact us if:

  • Your order has not arrived within the estimated delivery period.

  • Tracking appears to have stopped updating.

  • Tracking shows delivery, but you cannot locate the parcel.

  • Your parcel or products arrive damaged.

  • You receive an incorrect item.

For a parcel marked delivered but not located, please check around your delivery location and with household members, building staff, or neighbors where appropriate.

We will investigate the issue with the carrier and help arrange an appropriate resolution. If an order is confirmed lost or cannot be delivered, we will arrange a replacement or refund, as appropriate and consistent with your applicable rights.

For damaged or incorrect items, please retain the item and any available packaging and send photos where possible. Kodaga covers the necessary return shipping costs for damaged, defective, or incorrect items.

Carrier involvement does not remove our responsibility to address fulfillment problems or provide remedies required by law.

10. Returns and Exchanges

We accept return and exchange requests within 30 calendar days of delivery, subject to our Return & Refund Policy.

Non-defective return postage is the customer’s responsibility. Kodaga covers necessary return shipping costs for damaged, defective, or incorrect items.

Please contact us before sending a return and review the full policy for eligibility, instructions, and refund details.

11. Contact Us

For shipping questions, tracking assistance, or delivery concerns, please contact:

Store Name: Kodaga
Website: https://kodaga.com
Email: info@kodaga.com
Phone: +1 425-248-5325

Business Address:
1950 Jefferson Blvd
Kalispell, MT 59901
United States

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM Mountain Time (MT)
Closed on Saturdays and Sundays.

Messages received outside these hours will be reviewed during our next customer service hours.