Refund policy

Thank you for shopping with Kodaga.

We accept returns for both defective and non-defective products and offer exchanges. This policy applies to orders placed through kodaga.com and delivered within the United States.

1. Return and Exchange Window

You may request a return or exchange within 30 calendar days of receiving your order.

This includes returns for a change of mind, an unsuitable size, or an item that arrives damaged, defective, or incorrect.

To start a return or exchange, email info@kodaga.com with:

  • Your order number.

  • The email address used for your purchase.

  • The item you wish to return or exchange.

  • Your reason for the request.

  • Clear photos showing the issue, where applicable to damaged, defective, or incorrect items.

Please contact us before mailing your return so we can provide instructions and identify your parcel correctly. If you contact us within the return window, delays caused by our response will not make your request ineligible.

2. Return Conditions

For non-defective returns and exchanges, items must be:

  • In new, unworn, and unused condition.

  • Unwashed and unaltered.

  • Free from stains, odors, or damage caused after delivery.

  • Accompanied by their original tags, accessories, and packaging, where supplied.

You may try on clothing indoors to assess the fit, provided the item remains in new condition.

These condition requirements do not prevent you from reporting an item that was already damaged, defective, or incorrect when delivered. Please retain the item and any available packaging while we help resolve the issue.

3. Return Method and Address

Returns are accepted by mail at the following address:

Kodaga — Returns
1950 Jefferson Blvd
Kalispell, MT 59901
United States

Please include your order number inside the package and pack the item securely.

We recommend using a tracked shipping service and keeping your postage receipt until your return has been resolved. If a return shipment is delayed or lost, please contact us with the tracking information so we can assist.

4. Return Shipping Costs and Labels

Non-Defective Returns

For returns due to a change of mind, an unsuitable size, or another reason unrelated to a product defect or our error, the customer is responsible for the return shipping cost.

Customers must arrange and purchase their own return shipping label. The cost depends on the carrier and service they select.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, Kodaga will cover the necessary return shipping costs.

Please contact us before purchasing postage. We will arrange a prepaid return label or agree with you on reimbursement of reasonable return postage. You will not be required to bear return shipping costs resulting from our error or a product defect.

Restocking Fees

We do not charge a restocking fee.

5. Damaged, Defective, or Incorrect Items

Please contact info@kodaga.com as soon as you discover an issue, preferably with photos of the item, the issue, and any relevant packaging.

We will review the information and arrange an appropriate resolution, such as a return and refund or an exchange, in accordance with this policy and your applicable consumer rights.

The requirement for non-defective items to be returned in new condition does not exclude products that arrived damaged or defective.

6. Exchanges

We accept exchange requests within 30 calendar days of delivery, subject to availability.

Please email us with your order number, the item you wish to exchange, and your preferred replacement size or item.

The same return conditions and return shipping responsibilities described above apply to exchanges. For exchanges resulting from a defective, damaged, or incorrect item, Kodaga will cover the necessary return and replacement shipping costs.

If your requested replacement is unavailable, you may choose an available alternative or a refund. Any difference in product price will be explained and agreed with you before the exchange is completed.

7. Refund Amount and Processing Time

After receiving your return, we will inspect it and notify you of the outcome. For eligible returns, we will complete the inspection and issue your refund within 3 calendar days of receiving the returned item.

Refunds are issued to the original payment method.

For an eligible returned item, we refund the amount actually paid for that item, including applicable refundable taxes. Discounts are reflected in the refund calculation.

For non-defective returns, any original delivery charge paid for a completed delivery is not refundable. If your order qualified for free shipping, we will not deduct an outbound shipping charge from your refund.

If the return results from a damaged, defective, or incorrect item, we will also refund any original delivery charge attributable to the affected item.

The time between our issuing a refund and the funds appearing in your account depends on your bank or payment provider. We will send confirmation when the refund has been issued. If you have not received it after your provider’s expected processing period, please contact us.

For purchases made using Shop Pay Installments, refunds are sent through the original payment provider. Any adjustments to your installment plan are handled under that provider’s terms.

If we believe an item is ineligible for a refund, we will explain the reason and contact you about the next steps.

8. Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

9. Contact Us

For return, exchange, or refund assistance, please contact us:

Store Name: Kodaga
Website: https://kodaga.com
Email: info@kodaga.com
Phone: +1 425-248-5325

Business and Return Address:
1950 Jefferson Blvd
Kalispell, MT 59901
United States

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM Mountain Time (MT)
Closed on Saturdays and Sundays.

Messages received outside these hours will be reviewed during our next customer service hours.