Privacy policy

Kodaga (“we,” “us,” or “our”) operates kodaga.com, including the related website, store, products, features, and customer support services (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform we use to offer the Services.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, place an order, communicate with us, or otherwise interact with the Services. It also describes the privacy rights and choices that may be available to you.

If this Privacy Policy conflicts with our Terms of Service regarding the handling of personal information, this Privacy Policy controls for those matters.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been properly anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, we may collect or process the following categories:

Contact and delivery information: Your name, email address, telephone number, billing address, and shipping address.

Payment and transaction information: Payment method, payment status, transaction references, purchase amounts, and other information needed to process purchases and refunds. Payment providers also process the payment credentials you submit through checkout in accordance with their own privacy notices.

Account information: Information used to create, authenticate, or manage a customer account, where account features are available, together with your preferences and settings.

Shopping activity: Products you view, add to your cart, purchase, return, or exchange, along with related order history.

Customer communications: Information you provide when contacting us, including questions, feedback, return requests, and any photos or documents you choose to submit.

Device and technical information: Your IP address, browser type, device identifiers, network information, and approximate location derived from technical information.

Website usage information: Pages visited, links clicked, referring websites, and information about how you navigate and interact with the Services.

Preferences and inferences: Shopping interests or preferences inferred from your interactions, where permitted by applicable law and your privacy choices.

2. Where Personal Information Comes From

We collect personal information:

• Directly from you, such as when you place an order, provide account details, subscribe to communications, or contact customer support.

• Automatically, through cookies, pixels, and similar technologies when you use the Services.

• From service providers, including Shopify, payment processors, fulfillment providers, carriers, and providers of security, analytics, or customer support services.

• From advertising or other business partners, where permitted by law and consistent with your privacy choices.

3. How We Use Personal Information

We use personal information for the following purposes:

Providing the Services: To process payments, fulfill and deliver orders, manage accounts, handle returns and exchanges, issue refunds, and provide customer support.

Communicating with you: To send order confirmations, shipping updates, return instructions, refund notifications, and other service-related messages.

Maintaining and improving our store: To understand website performance, troubleshoot problems, remember preferences, and improve product information and the shopping experience.

Marketing and advertising: To send promotional communications where permitted, recommend relevant products, measure advertising performance, and display advertising based on your activity, subject to applicable consent requirements and opt-out rights.

Security and fraud prevention: To authenticate transactions, investigate suspicious activity, prevent misuse, and protect customers, our business, and the Services.

Legal and administrative purposes: To maintain required records, comply with legal obligations, respond to valid legal requests, resolve disputes, and enforce our policies and agreements.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, including performing a contract, complying with legal obligations, pursuing legitimate interests, or obtaining your consent. Where processing relies on consent, you may withdraw it as described below.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

• Operate the website and checkout.

• Remember cart contents and preferences.

• Support account authentication and security.

• Understand website usage and performance.

• Measure advertising and support personalized advertising, where permitted.

Where required by law, we obtain consent before using non-essential cookies or similar technologies.

You can manage available preferences through the privacy controls or cookie banner displayed on our website. You may also block or delete cookies through your browser settings, although doing so may affect features such as your cart, account access, or saved preferences.

Advertising choices are explained further in Section 7.

5. How We Disclose Personal Information

We may disclose personal information to the following recipients, as needed for the purposes described in this policy:

Shopify and service providers: Providers that help operate our store, process payments, deliver orders, handle returns, provide customer support, host information, analyze performance, and protect the Services.

Advertising and marketing partners: Partners that help deliver, personalize, and measure advertising, subject to applicable law and your privacy choices. These partners may also process information under their own privacy notices.

Recipients you request or authorize: For example, when you choose a third-party payment service or direct us to share information for a particular purpose.

Professional advisers and relevant authorities: Where necessary to obtain advice, meet legal obligations, respond to valid legal process, investigate fraud, or protect legal rights and safety.

Parties to a business transaction: Where reasonably necessary in connection with a proposed or completed merger, acquisition, restructuring, sale of assets, or similar transaction, subject to applicable safeguards.

We disclose personal information for the purposes described in this policy and as permitted or required by law.

6. Our Relationship with Shopify

Shopify hosts our store and processes personal information to operate, secure, and support the Services. Information submitted through our store may be processed by Shopify and its service providers in countries outside your country of residence.

We also use Shopify enhanced services that may use information about your interactions with Kodaga together with information about your interactions with other merchants and Shopify. These services help provide, improve, personalize, and advertise shopping experiences, subject to applicable privacy choices.

For certain enhanced services, Shopify is responsible for its own processing of personal information and for responding to privacy requests relating to that processing.

For more information, please review the Shopify Consumer Privacy Policy.

You can also visit the Shopify Privacy Portal to learn about and exercise available choices concerning Shopify’s processing.

7. Advertising, Data Sharing, and Marketing Choices

Certain disclosures to advertising partners may be considered a “sale,” “sharing,” or processing for “targeted advertising” under applicable U.S. state privacy laws, even when no money is exchanged.

Depending on where you live, you may have the right to opt out of these activities.

You can submit an opt-out request through our Your Privacy Choices page or contact us at info@kodaga.com.

Where required by applicable law, we honor recognized opt-out preference signals, including Global Privacy Control (GPC). A browser-based choice generally applies to the browser or device sending the signal. Where supported and applicable, the choice may also be associated with a recognized account. You may need to repeat your choice when using another browser or device.

Other browser “Do Not Track” signals may not receive the same treatment.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages. Unsubscribing from marketing does not prevent us from sending necessary messages about your purchases, returns, account, or privacy requests.

Opting out of targeted advertising does not mean you will stop seeing all advertisements.

8. Security and Retention

We use reasonable technical and organizational measures designed to protect personal information. However, no website, transmission method, or storage system can guarantee absolute security.

Please do not send passwords, full payment card numbers, card security codes, or other sensitive credentials by email.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records, preventing fraud, resolving disputes, and complying with legal obligations.

Retention periods depend on the type of information, the reason it was collected, and applicable requirements. Information may be deleted or de-identified when it is no longer needed, subject to lawful retention obligations.

9. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

• Request access to or information about the personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of personal information, subject to applicable exceptions.

• Obtain a portable copy of certain personal information.

• Opt out of the sale or sharing of personal information or its use for targeted advertising.

• Withdraw consent where processing is based on consent.

• Object to or request restrictions on certain processing.

• Appeal a decision concerning a privacy request, where applicable.

To exercise available rights, email info@kodaga.com. Please describe your request and provide enough information for us to identify the relevant records.

We may need to verify your identity before responding. We will request information reasonably necessary for verification and will respond within the time required by applicable law.

Where permitted, you may authorize an agent to submit a request on your behalf. We may require proof of authorization and additional identity verification.

We will not unlawfully discriminate against you for exercising your privacy rights.

Some requests may be limited by legal exceptions, such as obligations to retain transaction records or information needed to resolve a dispute. Where applicable, we will explain any refusal or limitation.

10. International Processing

Your personal information may be transferred to, stored in, or processed in the United States and other countries where Shopify or our service providers operate.

Privacy laws in those countries may differ from those in your country of residence.

Where applicable law requires safeguards for an international transfer, we use or rely on recognized transfer mechanisms, such as adequacy decisions, standard contractual clauses, or other legally permitted safeguards.

If you are in the European Economic Area or the United Kingdom and applicable law gives you additional rights, including rights to object, restrict processing, or withdraw consent, you may contact us to exercise them.

Withdrawal of consent does not affect processing that was lawful before the withdrawal.

11. Children’s Privacy

The Services are intended for a general audience and are not directed at children. We do not knowingly collect personal information from children in circumstances where parental consent is required without obtaining that consent.

If you believe a child has provided personal information improperly, please contact info@kodaga.com so we can review the matter and take appropriate action.

We do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age, as those terms are defined by applicable privacy laws.

12. Third-Party Websites

Our website may contain links to third-party websites, payment services, or social media platforms.

Their privacy practices are governed by their own policies. Please review those policies before submitting personal information.

Information you post publicly, including on social media or in public reviews, may be visible to others. Please avoid including sensitive personal information in public content.

13. Complaints and Appeals

If you have a concern about how we handle personal information, please contact info@kodaga.com.

Where applicable law provides a right of appeal, you may appeal our response by emailing us with the subject line “Privacy Request Appeal” and explaining your concern.

You may also have the right to complain to the privacy regulator or other relevant authority in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations.

We will publish the revised policy on this page and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.

15. Contact Us

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:

Store Name: Kodaga
Website: https://kodaga.com
Email: info@kodaga.com
Phone: +1 425-248-5325

Business Address:
1950 Jefferson Blvd
Kalispell, MT 59901
United States

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM Mountain Time (MT)
Closed on Saturdays and Sundays.

For processing activities where we determine the purposes and means of processing, Kodaga acts as the data controller or business, as applicable under relevant privacy laws.